Questions To Ask A Carpet Cleaner Before Hiring Them

Every day, you will see companies carpet cleaning services. The deals offered and the promises made are so good that you even consider picking the phone and contacting these companies. But good salesmanship does not define a good carpet cleaner. There is more to carpet cleaning than nice-talking receptionists and professional-looking technicians.


The search for good local carpet cleaning companies starts with you establishing their credibility. We have prepared a list of questions that will help. The answers you get will help you identify reputable carpet cleaners that are worth your money.

  1. What experience do you have?

In carpet cleaning experience matters. Companies that have been in business for long tend to provide quality services. Over the years, they have learned industry best practices and have state of the art carpet cleaning equipment. Chances are, your carpet cleaning situation is not the first that they have handled. They will quickly identify your type of carpet and tell you the right cleaning agents and techniques to use.

  1. Can you provide references?

A good way to determine the kind of company you are about to work with is to talk to previous customers. Talk to these customers to establish if they were satisfied with the services provided by the company. If a company cannot provide details about previous customers on the spot, it is probably a scam.

  1. What certifications do you have?

A good company should have certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC). IICRC is a recognized cleaning services quality assurance body. It certifies carpet cleaning companies in the US and other countries. The body also trains and certifies technicians. So, you should also ask if the company’s technicians have IICRC’s Carpet Cleaning Technicians certificate. The certificate proves that the holder has received rigorous and hands-on training in carpet cleaning.

  1. What carpet cleaning techniques do you use?

Carpet cleaning companies use different carpet cleaning methods. These include Bonnet cleaning, hot water extraction cleaning (also known as steam cleaning), dry method, and Whittaker cleaning. Carpet manufacturers recommend hot water extraction. Steam cleaners mounted on trucks. This cleaning method deep cleans the carpet leaving no residue on the carpet.

For maintenance cleaning in between professional cleanses, we recommend the Whittaker cleaning method.

  1. What cleaning products do you use?

Most carpet cleaning agents have harsh chemicals that can be harmful to your health and contribute to environmental degradation. Ask the company which products they use. Current industry standards dictate that carpet cleaning companies should use eco-friendly detergents. The detergents used should have very low VOC levels.

  1. How long will it take to clean my carpet?

The duration it takes to clean carpets is dependent on the carpet area, the number of rooms, and furniture that has to be moved. Setting up the cleaning equipment also takes time. But what should really concern you is the duration it will take for the carpet to dry. You should allow as much as 24 hours for the carpet to dry. However, there are things that can be done to expedite the process to as little as 6 hours. A good cleaning company should know this.

  1. Is your company insured?

There are two main insurance coverages you should be interested in. The first is the general liability policy. This policy will compensate you should the carpet get damaged during cleaning. The second is the workman’s compensation policy. If it is lacking, you could be held responsible if a technician got injured working in your premises.

  1. Are your carpet cleaning services guaranteed?

A good carpet cleaner should guarantee their work. Different companies offer different service warranty duration. The bottom line is, they should offer some sort of compensation should their services turn out unsatisfactory. The guarantee should be provided in writing. Make sure you read its terms and conditions.

  1. Do you offer free estimates?

A free estimate gives you an idea of the amount of money you will pay for the services. You should get estimates from different companies to make sure you are not overcharged. Do not make the mistake of going with the cheapest company. Often, this is an indicator of shoddy services or hidden and unforeseen charges. The most accurate estimate is provided after an in-house assessment.

Let us help find contractors near you

The search for carpet cleaning contractors should be local. As much as a company is experienced and reputable, it does not suit your needs if it operates in Washington and you are located in New York. But why struggle with the search when we can help? All you have to do is open this page, then click your state. We will provide you with a list of companies operating in your area. With Contractors Today, finding local carpet cleaners is that simple.